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Careers at Avtal
Help collection agencies scale compliant digital outreach, payments, and self-serve consumer experiences.
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Open positions
Review roles across Client Growth and Engineering.
Engineering
Austin, TX
Client Growth
Software Engineer
Build scalable backend services with Go, SQL, Linux, and AWS, using AI-assisted engineering tools, for a highly regulated platform.
Backend services
Design Go services, APIs, SQL data models, and reliable platform systems.
AI-assisted development
Use AI coding and testing tools to speed up design, testing, and code review.
Regulated systems
Build with attention to reliability, security, auditability, privacy, and performance.
View role overview
About Avtal
We are a Series A, VC-backed company that grew revenue 35x last year. We help account resolution firms deliver a digital, end-to-end self-service experience for their consumers.
About the role
We are seeking a skilled and motivated Software Development Engineer with strong experience in Go, SQL, Linux, and AWS. This role is focused on designing, building, and operating scalable backend services that power our platform in a highly regulated environment. You will work on systems that require strong attention to reliability, security, auditability, and performance. The ideal candidate is a strong backend engineer who is comfortable owning services end-to-end, motivated by growth and scalability, and excited to leverage AI tools and integrate real AI capabilities into production systems.
Responsibilities
- Design, develop, and maintain scalable backend services using Go (Golang)
- Build systems and APIs that operate reliably in a highly regulated environment
- Work with SQL databases (e.g., PostgreSQL) to model data and write efficient, maintainable queries
- Collaborate on designing secure, reliable, and scalable infrastructure in AWS
- Use AI-assisted development tools to build, test, and ship platform features
- Help design data flows and service patterns that support compliance, observability, and operational resilience
- Participate in code reviews, architecture discussions, and engineering best practices
- Monitor, troubleshoot, and improve performance across backend systems
- Write clear documentation and contribute to team knowledge-sharing
Requirements
- 5+ years of professional experience in software engineering
- Strong problem-solving skills and a proactive mindset
- Experience developing & maintaining high traffic REST APIs
- Proficiency in Go (Golang) for backend development or a strong Java background
- Strong SQL skills and understanding of relational database design
- Experience working with AWS services such as EC2, S3, RDS, IAM, CloudWatch, etc.
- Experience building backend systems with a focus on reliability, security, and maintainability
- Experience with version control (Git) and CI/CD workflows
- Practical exposure to AI Engineering & Tooling
- Ability to work thoughtfully within a highly regulated environment with attention to data handling, controls, and system integrity
Nice to have
- Familiarity with compliance-minded engineering practices, auditability, and secure software design
- Experience building internal tooling, including AI-assisted developer tools
- Familiarity with monitoring tools (e.g., Prometheus, Grafana, Kibana)
Engineering / DevOps
Austin, TX
Client Growth
DevOps Engineer
Build and operate AWS, Linux, Terraform, and CI/CD infrastructure for reliable, secure production systems.
Cloud infrastructure
Build AWS and Linux systems with Terraform, Ansible, Python, Go, and shell scripting.
Delivery pipelines
Improve CI/CD, automated deployments, developer productivity, and operational resilience.
Platform infrastructure
Support secure runtime environments, observability, service orchestration, and cost-conscious operations.
View role overview
About Avtal
We are a VC-backed company that grew revenue 35x in the past year. We help account resolution firms deliver a digital, end-to-end self-service experience for their consumers.
About the role
We are looking for a skilled and motivated DevOps Engineer with strong experience in AWS, Linux, infrastructure automation, CI/CD pipelines, monitoring & alerting, and infrastructure security. In this role, you will be instrumental in building, maintaining, and scaling our cloud-native infrastructure, improving deployment workflows, and ensuring the reliability, security, performance, and auditability of our systems in a highly regulated environment. You will also help support the infrastructure and operational foundations needed for AI-powered applications, including secure runtime environments, observability, scalable service orchestration, and cost-conscious operations.
Responsibilities
- Develop and operate secure, scalable infrastructure on AWS (e.g., EC2, S3, RDS, IAM, CloudWatch)
- Build and maintain infrastructure automation tools using Ansible, Terraform, Python, Go, and shell scripting
- Maintain and optimize Linux-based systems across development and production environments
- Implement and manage CI/CD pipelines and automated deployment workflows
- Monitor system health, performance, reliability, and security using modern tooling
- Troubleshoot production issues, perform root cause analysis, and implement durable improvements
- Support infrastructure for platform services, including runtime reliability, operational visibility, and secure service configuration
- Collaborate with engineering teams to improve infrastructure reliability, scalability, developer productivity, and operational resilience
- Document infrastructure processes, runbooks, and best practices to support knowledge sharing, onboarding, and compliance requirements
Requirements
- 6+ years of experience in DevOps, SRE, or Infrastructure Engineering
- Proven experience with AWS services such as EC2, ECS, S3, RDS, IAM, CloudWatch, etc.
- Proficiency in infrastructure automation and tooling using Ansible, Terraform, Python, Go, and shell scripting
- Hands-on experience with infrastructure as code, including Terraform or CloudFormation
- Hands-on experience with CI/CD systems and version control (Git)
- Deep understanding of Linux system administration, shell scripting, and process management
- Strong debugging, troubleshooting, and problem-solving skills
- Ability to build and operate systems with attention to reliability, security, and auditability in a highly regulated environment
- Familiarity with infrastructure needs for regulated systems, such as API integrations, service orchestration, observability, cost monitoring, or secure data handling
Nice to have
- Familiarity with monitoring and observability tools such as ElasticSearch, Prometheus, Grafana, and Kibana
- Understanding of secure infrastructure design and cloud compliance best practices
- Experience supporting SOC compliance audits
- Experience supporting high-availability production systems in regulated or security-conscious environments
Austin, TX
Hybrid
Technical Support Lead
View role overview
About Avtal
We are a VC-backed company that grew revenue 35x in the past year. We help account resolution firms deliver a digital, end-to-end self-service experience for their consumers.
About the role
Avtal is modernizing debt collection. Agencies send us their accounts, and our platform reaches consumers through compliant email, text, and a self serve payment portal, so more people resolve their debts with less friction. It’s a large, slow moving industry, and we’re changing it fast.
We’re a venture-backed company with a team that blends deep collections industry experience with a highly talented engineering group. You’ll work alongside people who know how agencies actually operate and people who can build what they need.
The Technical Support Lead owns Avtal’s support function. Every agency issue gets a fast, high-quality answer and is driven to resolution. Just as important, you make support scale: measure it, find the patterns, build the knowledge base, and feed what you learn back to product and engineering so the same issues stop coming in.
Why support matters here
Our customers are collection agencies, and most have been burned by vendors: slow replies, tickets that go nowhere, answers that don’t answer the question. Our agencies don’t think of Avtal as a vendor. They think of us as a strategic partner, and support is a big part of why.
Avtal already delivers strong ROI for agencies. Support is how we win on everything else, and it shows: our agencies expand with us, and a big reason is how responsive we are. When an agency’s file breaks or a number looks off, how fast and how well we respond is what they remember, and what they tell other agencies.
This role sets that standard. You’ll have room to build the support function the way it should be built, with real backing from leadership, and you’ll see the effect directly in how agencies grow with us.
Responsibilities
- Responsiveness and resolution. Be the first line for agency technical issues and escalations from client success. Acknowledge fast, answer accurately the first time, own each issue to resolution, and close the loop with the agency.
- Support metrics. Define and report first response time, time to resolution, volume by category, reopen rate, and escalation rate. Show monthly whether support is getting better.
- Patterns and root causes. Categorize every issue, find what recurs, quantify what it costs agencies and our team, and push for the fix rather than the workaround.
- Knowledge base. Build and maintain internal and agency-facing articles so a question is answered once, not every time it's asked.
- Feedback loop to product and engineering. Turn patterns into prioritized, evidence- backed requests and clear, reproducible Linear tickets, then follow them through.
- Data-related issues. Troubleshoot the placement files agencies send Avtal and the results files Avtal sends back, and use SQL to investigate. Bring in solutions engineering on data-intensive escalations.
- Support process. Own the ticket workflow, response targets, escalation paths, and reply templates.
Requirements
- 4+ years in technical support or support engineering at a B2B SaaS company, including owning a queue or an escalation tier
- Has built or run support metrics reporting (response time, resolution time, volume trends) and used it to drive a change
- Has built a knowledge base or help center, or substantially rebuilt one
- Has worked with product and engineering to get recurring issues fixed at the root
- Writes SQL well enough to investigate an issue without help, and can open a CSV file and spot what's wrong
- Uses AI tools as part of daily work, not as an experiment: drafting and checking replies, analyzing ticket patterns, building knowledge base content, automating repetitive steps. We'll ask for examples.
- Writes clear, accurate replies to customers (we'll ask for a writing sample)
Nice to have
- Experience in accounts receivable management or debt collection, or with collection platforms such as DAKCS, Latitude, or Debt Manager
- Familiarity with consumer contact compliance (FDCPA, Regulation F, TCPA)
- Has used a support platform such as Pylon, Zendesk, or Intercom, including setting up its workflows and reporting
- ClickHouse, Metabase, or light scripting to automate repetitive work